Delete your Nzilà account
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You can delete your Nzilà account and all its data at any time, free of charge. One account serves Nzilà Clarity, Nzilà Pro and Nzilà Evolution: deleting it erases your data in all three.
From the app (fastest)
- Open the app and go to Profile.
- Tap Delete my account.
- Confirm with Delete permanently.
Deletion is immediate: your data is erased from our servers and your sign-in account removed as soon as you confirm.
Only want to erase your data? See Delete your data without deleting your account.
Delete your data without deleting your account
In Nzilà Clarity, from Profile:
- Clear my cloud data: erases all your data from our servers and from your phone (transactions, accounts, categories, budgets, progress, preferences). Your sign-in account is kept, you stay signed in and start fresh. Erasure is immediate.
From the Friends screen:
- in My game profile, turn off Findable via search: your game profile no longer appears in other users’ searches.
You can also ask us to erase a specific part of your data by writing to support@nzilahub.app from your account’s email address. We handle the request within 30 days at most.
Without the app
Email support@nzilahub.app with the subject “Account deletion”, from the email address of your account (this is how we check it is really you). We delete the account within 30 days at the latest and confirm by email.
What is deleted
- your sign-in account;
- all your financial data (transactions, accounts, categories, budgets, goals);
- your progress, credits, preferences and purchase history;
- your public game profile, friendships, encouragements and league entries;
- your friend code, streaks for two, your “Noted today” status and the gifts you gave;
- your hashed contacts, if you had turned on friend search on an older version;
- your usage statistics (events, daily summaries and activity days).
What may be kept
- Payment records at Paystack, our payment provider, for as long as financial regulations require. They never contain your personal financial data.
- Crash reports, which are not linked to your name, for at most 90 days.
- Statistical summaries (for example “120 active users that day”), which identify no one.
- A community announcement already published, which may keep your randomly drawn player name, with nothing that identifies you.
Please note: deletion is permanent. Unused credits are lost and your data cannot be recovered.
Data left on your phone is removed when you uninstall the app.